Thriving Direct ADHD (“Thriving Direct ADHD,” “we,” “us,” or “our”) values the trust and confidence of every patient, visitor, and user. These Terms and Conditions explain the responsibilities, obligations, and rights that apply when you access, use, or purchase any services from Thriving Direct ADHD. Our aim is to ensure transparency, protect patient rights, and define the standards that govern the delivery of our healthcare and informational services.

By accessing or using the services, website, digital tools, or patient portals provided by Thriving Direct ADHD, you agree to be legally bound by these Terms and Conditions. Your use of our services signifies that you have carefully read, understood, and accepted all provisions contained herein. If you do not agree with any part of these Terms and Conditions, you must immediately discontinue your use of the website, platform, or related services.

By accessing or using the services, website, digital tools, or patient portals provided by Thriving Direct ADHD, you agree to be legally bound by these Terms and Conditions. Your use of our services signifies that you have carefully read, understood, and accepted all provisions contained herein. If you do not agree with any part of these Terms and Conditions, you must immediately discontinue your use of the website, platform, or related services.

Acceptance of these Terms and Conditions is a condition of use for all patients, visitors, and users, whether you are a registered account holder, a patient, or an individual seeking information. By continuing to access our services, you acknowledge that your consent is binding in the same manner as a signed written agreement. This acceptance extends to any updates or revisions that Thriving Direct ADHD may implement from time to time, and it is your responsibility to review these Terms and Conditions periodically. Continued use of our services after changes are posted will be deemed acceptance of the modified terms.

Thriving Direct ADHD may, at its sole discretion, modify, suspend, or discontinue services without prior notice. By agreeing to these Terms and Conditions, you acknowledge that such modifications may occur and that you will not hold the clinic liable for any inconvenience caused. Your acceptance forms the foundation of a responsible and transparent relationship with Thriving Direct ADHD, ensuring that both you and the clinic maintain mutual trust, accountability, and compliance with all applicable laws and professional standards.

The services offered by Thriving Direct ADHD are designed to provide accessible and professional support for individuals seeking evaluation, diagnosis, and treatment of attention deficit hyperactivity disorder and related conditions. However, our services are not intended to be a substitute for emergency medical care. By using our website, patient portal, or telehealth platform, you acknowledge and accept that Thriving Direct ADHD does not provide urgent or emergency medical services under any circumstances.

If you are experiencing a medical emergency, you must immediately call 911 or your local emergency number. You should not delay contacting emergency services while attempting to reach Thriving Direct ADHD, as our clinicians and staff are not positioned to provide real time crisis intervention, urgent psychiatric care, or life saving measures. Similarly, if you are having thoughts of harming yourself or others, or if you are in significant distress, it is your responsibility to seek immediate assistance from appropriate emergency services, crisis hotlines, or local hospitals.

By accepting this Medical Emergency Disclaimer, you acknowledge that Thriving Direct ADHD, its clinicians, and its staff are not liable for any harm, injury, or adverse outcome resulting from failure to seek urgent care when required. Our role is limited to providing scheduled telehealth consultations, follow up care, and non emergency support consistent with recognized standards of ADHD management in Canada. This disclaimer ensures that you understand the limitations of our services and that responsibility for seeking immediate medical attention in emergencies rests solely with you.

By accessing or using the website, patient portal, educational resources, or digital tools provided by Thriving Direct ADHD, you acknowledge and agree that no provider patient relationship is automatically established through such use. The availability of general information, blog articles, self assessment tools, or communication through the platform is intended solely for educational and informational purposes. These resources should not be interpreted as medical advice, clinical recommendations, or a substitute for a formal medical consultation with a qualified healthcare professional.

A provider patient relationship is formed only when you have successfully completed the intake process, scheduled an appointment, and directly engaged with a licensed clinician employed or contracted by Thriving Direct ADHD. Until that point, any interaction with our platform or staff, including initial inquiries, emails, or access to online materials, does not create a clinical duty of care or professional obligation on the part of Thriving Direct ADHD or its clinicians.

You should not rely solely on the general information provided on our website to make healthcare decisions. Decisions about diagnosis, treatment, medication, or follow up must be made in consultation with a licensed professional who has assessed your unique circumstances. By accepting these Terms and Conditions, you confirm that you understand and agree to these limitations, and you release Thriving Direct ADHD and its affiliated professionals from any liability arising from the mistaken assumption that use of our digital services alone constitutes the establishment of a provider patient relationship.

Thriving Direct ADHD may provide access to external websites, third party resources, academic articles, or digital tools for the convenience of patients and visitors. Inclusion of such references, links, or resources on our website or patient portal does not constitute an endorsement, recommendation, or guarantee by Thriving Direct ADHD. We do not control, maintain, or monitor the accuracy, reliability, or appropriateness of third party content, and you assume full responsibility when choosing to access or rely upon such resources.

Any mention of healthcare providers, products, medications, clinics, or services outside Thriving Direct ADHD is for informational purposes only and should not be interpreted as an official partnership or professional validation. Likewise, advertising, sponsorships, or references appearing on our digital platforms should not be taken as evidence of approval or preference by our clinicians or staff. Decisions about your care should always be made in consultation with a licensed professional who is directly responsible for your treatment.

By accepting these Terms and Conditions, you agree that Thriving Direct ADHD is not liable for harm, injury, or loss resulting from your use of external resources or reliance on third party information. The responsibility to verify accuracy, consult healthcare professionals, and exercise independent judgment remains solely with you. This clause reinforces that our mission is to provide trusted ADHD care and information, while not extending professional validation to outside parties, materials, or organizations that may appear accessible through our platform.

By using the website, patient portal, telehealth services, or any digital resources offered by Thriving Direct ADHD, you expressly agree that your use is at your own risk. Thriving Direct ADHD, including its clinicians, contractors, employees, directors, and affiliates, shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of or inability to access our services. This includes, but is not limited to, damages related to loss of data, delays in service, unauthorized access, interruptions, system errors, or reliance on information obtained through our platform.

While Thriving Direct ADHD takes reasonable measures to maintain secure and reliable systems, we do not guarantee that the website, patient portal, or telehealth services will be uninterrupted, error free, or free of harmful components such as viruses or unauthorized intrusions. You acknowledge and accept that technical limitations, internet failures, and third party service interruptions may occur, and that Thriving Direct ADHD cannot be held responsible for outcomes resulting from such events.

This limitation of liability applies to all claims, regardless of the legal basis on which they are made, whether in contract, tort, negligence, strict liability, or otherwise. The total liability of Thriving Direct ADHD for any claim shall in no event exceed the amount paid by you for the specific service giving rise to the claim. By accepting these Terms and Conditions, you release Thriving Direct ADHD from liability except as required under applicable Canadian law.

By using the services, website, patient portal, and digital resources offered by Thriving Direct ADHD, you agree to defend, indemnify, and hold harmless Thriving Direct ADHD, its clinicians, employees, contractors, directors, affiliates, and partners from and against any claims, liabilities, damages, losses, or expenses, including reasonable legal and accounting fees, arising from or connected to your access, use, or misuse of our services.

This indemnity obligation applies to claims that result from your violation of these Terms and Conditions, your breach of applicable laws or regulations, or your infringement on the rights of third parties, including intellectual property, privacy, or confidentiality. It also extends to claims related to your submission of false, misleading, or incomplete information during registration, appointment booking, or use of our digital tools.

You acknowledge and agree that Thriving Direct ADHD shall not be responsible for defending or paying costs associated with disputes or actions caused by your misuse of the platform or services. If such matters arise, you are solely responsible for resolving them at your own expense and for reimbursing Thriving Direct ADHD for any losses incurred.

This indemnity remains in effect after your use of our services ends and continues as long as any related claims may be brought against Thriving Direct ADHD. By agreeing to this provision, you ensure accountability for your actions and safeguard the clinic against undue legal or financial exposure resulting from your conduct.

Thriving Direct ADHD provides patients with access to a secure online portal designed to support communication, appointment scheduling, record access, and other administrative functions related to their care. By using the patient portal, you agree to use the service only for lawful purposes and in accordance with these Terms and Conditions. The portal is intended to improve efficiency and convenience, but it is not a replacement for emergency medical services, in person consultations when clinically required, or direct communication with emergency providers.

Access to the patient portal requires the creation of a personal account, which must be used only by the registered patient or an authorized caregiver with legal authority. You are responsible for maintaining the confidentiality of your login credentials and for ensuring that unauthorized individuals do not gain access to your account.

Thriving Direct ADHD will not be responsible for any damages or privacy breaches that occur due to your failure to protect your password or account information.

The portal may include features such as secure messaging, appointment reminders, prescription management, and document sharing. While these tools enhance accessibility, they are not guaranteed to be available without interruption, and messages sent through the portal may not always receive an immediate response. You acknowledge that delays or technical interruptions may occur and agree that Thriving Direct ADHD is not liable for consequences resulting from such delays.

By using the portal, you accept these conditions and agree to use the services responsibly, ensuring that the platform remains a secure and trusted environment for both patients and clinicians.

Thriving Direct ADHD may use email and other forms of electronic communication, including secure messaging systems within the patient portal, to provide updates, appointment reminders, administrative notices, or general information related to your care. By using our services, you consent to receive such communications and acknowledge that some communications may not be encrypted or fully secure if delivered outside the patient portal. While reasonable safeguards are in place to protect your privacy, Thriving Direct ADHD cannot guarantee the complete confidentiality of information transmitted over public networks such as standard email.

You are responsible for ensuring that the email address and contact information you provide to Thriving Direct ADHD are accurate and up to date. Failure to maintain current information may result in missed notices or delayed communication. Thriving Direct ADHD is not liable for any harm, inconvenience, or missed appointments caused by outdated or incorrect contact details supplied by you.

Communications sent by Thriving Direct ADHD are intended for informational and administrative purposes and should not be interpreted as clinical instructions or medical advice unless provided directly by a licensed clinician during a consultation. You should never use email or general communication tools to report urgent medical conditions, emergencies, or safety concerns. In such cases, you must call 911 or seek immediate assistance from emergency services.

By accepting these Terms and Conditions, you agree to use all communication channels responsibly and acknowledge that Thriving Direct ADHD retains the right to determine the appropriate method of contact for different types of information.

Thriving Direct ADHD provides its website, patient portal, telehealth platform, and related services on an as is and as available basis. By using these services, you acknowledge and agree that your access is at your sole risk. Thriving Direct ADHD makes no warranties, representations, or guarantees, whether express or implied, regarding the accuracy, completeness, timeliness, reliability, or suitability of the information and tools provided through its platforms.

To the fullest extent permitted by law, Thriving Direct ADHD disclaims all warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose, and non infringement. While we strive to ensure that the information available through our website and portal is accurate and current, we cannot guarantee that all content is free from errors, omissions, technical issues, or interruptions. We also do not warrant that the services will be secure, virus free, or uninterrupted at all times.

Any reliance you place on materials, educational resources, or communications provided by Thriving Direct ADHD is at your own discretion and risk. Our services are designed to supplement, not replace, individualized medical judgment and professional advice. You remain responsible for consulting with qualified healthcare providers for decisions relating to diagnosis, treatment, and ongoing care.

By accepting these Terms and Conditions, you agree that Thriving Direct ADHD will not be liable for damages or losses arising from reliance on the services, except where prohibited by applicable law.

By accessing the website, telehealth platform, or patient portal provided by Thriving Direct ADHD, you agree to use these services only for lawful purposes and in accordance with these Terms and Conditions. The platform is designed to provide secure access to healthcare resources, scheduling, communication, and educational information. You may not use the website or portal in any manner that could damage, disable, or impair the functionality of the services, interfere with other users access, or compromise system security.

You agree not to attempt unauthorized access to any part of the platform, including patient records, clinician resources, or administrative tools. Any attempt to breach security, reverse engineer, or disrupt service through hacking, malware, or unauthorized automated tools is prohibited and may result in termination of access, reporting to regulatory authorities, or legal action.

The platform may be used only for personal and non commercial purposes directly connected to your care or use of Thriving Direct ADHD services. Redistribution, modification, or reproduction of content, except for personal use, is prohibited unless you have obtained explicit written permission from Thriving Direct ADHD.

You are responsible for ensuring that your access devices, browsers, and internet connections are secure and compatible with the website and portal. Thriving Direct ADHD is not liable for service interruptions, data breaches, or losses caused by your failure to maintain appropriate security measures on your personal systems. By using the platform, you accept these responsibilities and agree to comply with all applicable Canadian laws and regulations.

Thriving Direct ADHD is committed to safeguarding the personal health information and other data you provide through our services. All records collected in the course of providing care are stored in accordance with applicable Canadian privacy laws, including the Personal Health Information Protection Act of Ontario and related provincial standards. By using our services, you acknowledge and consent to the collection, storage, and retention of your data as outlined in these Terms and Conditions.

Patient records, including clinical notes, prescriptions, communications, and supporting documents, will be retained for the period required by Canadian law and professional regulations governing healthcare providers. Once the legally mandated retention period expires, records may be securely destroyed in a manner that ensures confidentiality. Thriving Direct ADHD does not guarantee indefinite storage of patient data and is not liable for records deleted after the legally required timeframe.

To protect your information, Thriving Direct ADHD uses secure servers, encryption protocols, and other technical and administrative safeguards. While these measures are designed to protect against unauthorized access, alteration, or disclosure, you acknowledge that no system connected to the internet can be guaranteed to be completely secure. By using our platform, you accept this risk and agree that Thriving Direct ADHD cannot be held responsible for breaches caused by factors beyond our reasonable control, including cyberattacks or third party failures.

Your responsibilities include protecting your login credentials and promptly notifying us of any unauthorized access or suspected breaches of your account. Together, these measures help ensure that your records remain as safe and confidential as possible.

By using the services of Thriving Direct ADHD, you acknowledge and consent that your personal and health information may, in certain circumstances, be transferred, processed, or stored outside of your province or outside of Canada. While Thriving Direct ADHD primarily seeks to store data within Canada, some third party service providers, such as cloud hosting platforms, secure messaging tools, or telehealth technology partners, may operate servers in jurisdictions beyond Canadian borders.

When information is transferred outside of Canada, it may be subject to the laws of the jurisdiction in which it is processed or stored. These jurisdictions may have privacy and data protection laws that differ from those in Canada. Although Thriving Direct ADHD takes steps to ensure that third party providers comply with comparable standards of security and confidentiality, we cannot guarantee that foreign legal authorities will treat your information with the same level of protection mandated under Canadian law.

By agreeing to these Terms and Conditions, you accept that such transfers are necessary to enable the functionality of the services provided. You also acknowledge that Thriving Direct ADHD will take reasonable contractual and organizational measures to minimize risks associated with cross border processing, including the use of secure encryption and restricted access protocols.

If you are not comfortable with the possibility of your information being stored or processed outside of Canada, you must refrain from using our services. Continued use indicates your informed consent to these practices.

Thriving Direct ADHD may use cookies, web beacons, and other tracking technologies to improve the functionality, security, and user experience of its website and patient portal.

Cookies are small data files stored on your device when you access our services, and they enable features such as secure login, personalization, session management, and the collection of aggregated usage statistics. By using our services, you consent to the use of these technologies as described in this section of the Terms and Conditions.
Cookies and similar tools help us understand how patients and visitors interact with the platform. This information may be used to troubleshoot issues, enhance navigation, monitor system performance, and tailor the presentation of resources. Some cookies are strictly necessary for the operation of the website, while others may support analytics or optional features. You may choose to disable cookies through your browser settings; however, doing so may limit your ability to access certain features or result in reduced functionality.

Thriving Direct ADHD does not sell personal information collected through cookies to third parties. Data gathered is used to improve our services, ensure secure access, and support compliance with professional and regulatory requirements. Any third party tools used for analytics or system improvement are selected to meet recognized standards of security and privacy.

By continuing to use our website and portal, you acknowledge and accept the use of cookies and tracking technologies in line with this policy.

To access certain features of the services provided by Thriving Direct ADHD, including the secure patient portal and telehealth platform, you may be required to create a personal user account. By registering, you agree to provide accurate, complete, and current information as requested during the account creation process. Supplying false, incomplete, or misleading information may result in suspension or termination of your account and denial of access to services.

You are responsible for maintaining the confidentiality of your account credentials, including your username and password. Thriving Direct ADHD strongly advises against sharing your login details with others. Any activity conducted under your account will be deemed your responsibility, regardless of whether it was authorized by you. You agree to notify Thriving Direct ADHD immediately if you suspect any unauthorized access or use of your account.

User accounts are personal and non transferable. You may not assign, share, or allow third parties to use your credentials unless specifically authorized as a caregiver or guardian with appropriate legal rights. Thriving Direct ADHD reserves the right to suspend or revoke account access if it reasonably believes that your account is being misused or compromised.

By maintaining an active account, you agree to comply with all applicable laws and regulations as well as these Terms and Conditions. Thriving Direct ADHD will use account information in accordance with privacy laws and clinic policies, ensuring that your data is protected to the fullest extent possible.

As a patient of Thriving Direct ADHD, you have the right to access your personal health records in accordance with applicable Canadian privacy and health information legislation. This includes the right to request copies of clinical notes, assessment results, treatment plans, and other documents generated during the course of your care. Access to records is an important aspect of transparency, accountability, and patient centered healthcare, and Thriving Direct ADHD is committed to honoring these rights within the limits of the law.

Requests to access records must be submitted in writing to the clinic through the patient portal or designated contact channels. Thriving Direct ADHD will review and respond to such requests within the timelines established under provincial privacy laws. While most records can be made available promptly, certain circumstances may require additional time, such as when records are archived or involve third party providers. Administrative fees may apply for copies, printing, or preparation of documents, as permitted under applicable regulations.

Access may be limited or delayed in rare cases where disclosure could reasonably be expected to cause harm to you or another person, or where restricted by law. In such instances, you will be informed of the reason for limited disclosure.

By recognizing your right to access records, Thriving Direct ADHD ensures that you remain an informed and active participant in your care, fostering collaboration between you and your clinicians.

As a patient of Thriving Direct ADHD, you have the right to request correction or amendment of your personal health records if you believe the information contained in them is inaccurate, incomplete, or misleading. This right exists to ensure that your health information reflects the highest standard of accuracy, supporting safe and effective care. Thriving Direct ADHD is committed to reviewing and addressing such requests in accordance with applicable privacy legislation and professional obligations.

To request a correction, you must submit a written request through the patient portal or by using the clinic contact channels. The request should clearly identify the information in question and provide supporting details or documentation that explain why the correction is necessary. Thriving Direct ADHD will evaluate the request and respond within the timeframe required by law, typically within thirty to sixty days depending on jurisdictional requirements.

If the clinic agrees that a correction is warranted, the record will be amended, and where appropriate, updated copies may be shared with providers involved in your care. If the clinic does not agree, you will be informed of the reason, and you may ask that a written statement of disagreement be added to your file.

By recognizing your right to request corrections, Thriving Direct ADHD reinforces transparency, accuracy, and fairness in record keeping while supporting your ability to participate in your healthcare journey.

Thriving Direct ADHD is committed to ensuring that patients have the right to accurate, transparent, and reliable information regarding their care and personal health records. As a patient, you are entitled to expect that the information documented about you is maintained with integrity, and that any details relating to your assessments, treatment plans, or communications reflect an honest and complete account of your clinical interactions. Accuracy in health records is essential for safe decision making, continuity of care, and effective communication between you and your clinicians.

You also have the right to transparency regarding how your personal health information is collected, used, stored, and disclosed. Thriving Direct ADHD is obligated under Canadian privacy laws to provide clear explanations about the purposes for which your information is retained, how long it will be stored, and under what conditions it may be shared with third parties. Patients may request clarification about data practices at any time, and such inquiries will be addressed in a timely and respectful manner.

Transparency further extends to your ability to view and understand policies that affect your care. Thriving Direct ADHD will provide accessible explanations of your rights and responsibilities, ensuring that you are fully informed about the terms under which services are offered. By exercising these rights, you help maintain accountability while reinforcing a collaborative partnership in the delivery of high quality ADHD care.

While Thriving Direct ADHD is committed to providing accessible and professional care, patients also have responsibilities to ensure that services remain respectful, safe, and effective for all users. By accessing the website, patient portal, or telehealth platform, you agree to conduct yourself in a manner consistent with these Terms and Conditions and with the standards of respectful engagement expected in a healthcare setting.

You are responsible for providing accurate, complete, and up to date information during registration, assessments, and ongoing care. Failure to disclose relevant details about your health, medications, or history may affect the quality and safety of the care you receive. You also agree not to misuse the platform by submitting false information, impersonating others, or engaging in any behavior that disrupts services or compromises security.

Patients are expected to communicate respectfully with clinicians, staff, and support personnel. Abusive language, threats, or harassment will not be tolerated and may result in suspension or termination of access to services. You are further responsible for attending scheduled appointments, following reasonable clinical instructions, and using communication channels appropriately. The patient portal and email should not be used for emergencies or for content unrelated to your care.

By accepting these Terms and Conditions, you agree that your responsibilities are essential to maintaining a professional and supportive therapeutic relationship. These responsibilities help ensure that Thriving Direct ADHD can provide timely, effective, and safe care to all patients while fostering mutual trust and accountability.

While Thriving Direct ADHD is committed to providing accessible and professional care, patients also have responsibilities to ensure that services remain respectful, safe, and effective for all users. By accessing the website, patient portal, or telehealth platform, you agree to conduct yourself in a manner consistent with these Terms and Conditions and with the standards of respectful engagement expected in a healthcare setting.

You are responsible for providing accurate, complete, and up to date information during registration, assessments, and ongoing care. Failure to disclose relevant details about your health, medications, or history may affect the quality and safety of the care you receive. You also agree not to misuse the platform by submitting false information, impersonating others, or engaging in any behavior that disrupts services or compromises security.

Patients are expected to communicate respectfully with clinicians, staff, and support personnel. Abusive language, threats, or harassment will not be tolerated and may result in suspension or termination of access to services. You are further responsible for attending scheduled appointments, following reasonable clinical instructions, and using communication channels appropriately. The patient portal and email should not be used for emergencies or for content unrelated to your care.

By accepting these Terms and Conditions, you agree that your responsibilities are essential to maintaining a professional and supportive therapeutic relationship. These responsibilities help ensure that Thriving Direct ADHD can provide timely, effective, and safe care to all patients while fostering mutual trust and accountability.

Thriving Direct ADHD is committed to respecting and upholding your privacy rights in accordance with Canadian law. As a patient, you have the right to access, review, and request corrections to your personal health information, as well as the right to ask for clarification on how your data is used. To ensure these rights can be exercised effectively, Thriving Direct ADHD has established procedures for submitting and processing such requests.

All privacy related requests must be made in writing through the patient portal or by using the clinic contact information. Your request should specify the right you wish to exercise, such as access, correction, or clarification. For security purposes, Thriving Direct ADHD may require reasonable steps to verify your identity before acting on any request, to protect against unauthorized access or disclosure of sensitive information.

Once a valid request has been received, Thriving Direct ADHD will review it and provide a response within the timeframe required by applicable laws. Where additional time is necessary, you will be notified and informed of the reason for the delay. If a request is denied in whole or in part, you will receive an explanation and information about your options for filing a complaint or pursuing further review.

By following these procedures, Thriving Direct ADHD ensures that privacy rights are exercised in a manner that is secure, transparent, and consistent with professional and legal obligations. Patients are encouraged to use these channels responsibly to safeguard their information.

Thriving Direct ADHD may use certain patient information for research, quality improvement, and analytics purposes, provided such use complies with applicable privacy and health information laws in Canada. The primary objective of these activities is to enhance the quality, effectiveness, and accessibility of ADHD care while safeguarding the confidentiality of individual patients. Data used for research or analytics will, whenever possible, be aggregated or de identified so that individuals cannot be reasonably identified.

Examples of permissible uses include analyzing patterns of service utilization, improving digital tools such as the patient portal, evaluating the effectiveness of clinical programs, and contributing to broader healthcare studies in collaboration with academic or professional organizations. Thriving Direct ADHD does not sell patient data and does not share identifiable information with outside entities for commercial purposes. Any sharing with third parties for research will occur only under agreements requiring adherence to equivalent privacy and security standards.

Participation in research activities that involve identifiable information will occur only with your express consent, unless otherwise permitted by law. Patients who choose not to participate will continue to receive the same level of care and access to services without prejudice.

By agreeing to these Terms and Conditions, you acknowledge that your information may be used responsibly to support research and analytics aimed at improving ADHD care in Canada, while maintaining strict respect for privacy and ethical standards.

Thriving Direct ADHD is committed to protecting patient privacy by ensuring that personal health information is de identified whenever possible for research, analytics, and quality improvement purposes. De identification is the process of removing or modifying identifying details so that the information cannot reasonably be used to identify a specific individual. This practice supports the advancement of healthcare knowledge while maintaining patient confidentiality in compliance with Canadian privacy legislation and professional standards.

Information that may be de identified includes demographic data, service usage patterns, or clinical outcomes. When data is de identified, direct identifiers such as names, contact details, or health card numbers are removed. Additional safeguards, including the aggregation of information and the application of coding or anonymization techniques, are used to minimize any risk of re identification.

De identified data may be used internally by Thriving Direct ADHD for purposes such as improving clinical workflows, evaluating the effectiveness of digital tools, or identifying trends in patient outcomes. It may also be shared with academic partners or professional organizations engaged in legitimate research or policy development, provided appropriate agreements are in place to ensure ongoing confidentiality.

Patients should understand that de identification is not the same as complete anonymity, but Thriving Direct ADHD applies safeguards to reduce risks to the lowest reasonable level. By accepting these Terms and Conditions, you acknowledge and consent to the responsible use of de identified data for lawful and ethical purposes aimed at improving ADHD care and advancing healthcare practices.

Thriving Direct ADHD may engage in limited marketing and advertising activities to inform patients and the public about available services, educational resources, or new clinical programs. All such activities are conducted in compliance with Canadian privacy laws, healthcare regulations, and ethical standards for medical advertising. By using our services, you acknowledge that general information or promotional material may be communicated to you, but your personal health information will never be sold or used for third party marketing without your explicit consent.

Marketing communications may include email updates, newsletters, website announcements, or social media posts. These are intended to provide education about ADHD care, updates to clinic services, or reminders of available resources. Patients may opt out of receiving non essential marketing messages at any time by following the instructions provided in the communication or by contacting Thriving Direct ADHD directly. Opting out will not affect your ability to receive important clinical, legal, or administrative notices.

Advertising content on the Thriving Direct ADHD website or associated platforms may include links to third party resources, professional organizations, or community partners. Inclusion of such materials does not constitute endorsement, guarantee, or validation by Thriving Direct ADHD, and patients are encouraged to exercise independent judgment when accessing outside resources.

By accepting these Terms and Conditions, you consent to the responsible use of limited marketing and advertising practices that prioritize transparency, respect for privacy, and compliance with applicable Canadian healthcare advertising guidelines.

Thriving Direct ADHD may maintain a presence on social media platforms to share educational content, raise awareness about ADHD, and provide updates about available services. By engaging with Thriving Direct ADHD through social media channels, you acknowledge that such interactions are public in nature and not protected by the same privacy safeguards as communications within the patient portal or telehealth platform. Information you voluntarily share on social media should be considered public, and Thriving Direct ADHD strongly advises against posting personal health information or sensitive details in these forums.

Any content shared by Thriving Direct ADHD on social media is intended for educational and informational purposes only. It does not constitute medical advice, clinical guidance, or the establishment of a provider patient relationship. Patients should not use social media channels to request urgent medical care, schedule appointments, or communicate private health matters. All clinical communication must occur through secure and designated platforms such as the patient portal.

Thriving Direct ADHD reserves the right to moderate, remove, or decline to respond to comments, messages, or posts that are inappropriate, offensive, misleading, or in violation of community guidelines. Engagement with social media content does not imply endorsement of users, organizations, or external resources linked through these platforms.

By interacting with our social media channels, you agree to use them responsibly and understand their limitations. Thriving Direct ADHD remains committed to ensuring that social media engagement supports education, awareness, and respectful dialogue while protecting patient confidentiality.

Thriving Direct ADHD is committed to protecting the privacy of children and young individuals who may access our services. Our telehealth platform and patient portal are primarily intended for use by adults or legal guardians acting on behalf of minors. By using our services, you confirm that you are either over the age of majority in your province of residence or a parent or legal guardian providing consent for a child to use our services.

Personal health information about minors is collected, stored, and used in strict compliance with Canadian privacy laws, including provincial health information statutes. Parents or legal guardians are responsible for creating and managing accounts on behalf of minors and for ensuring that accurate and complete information is provided during registration, assessments, and ongoing care. Thriving Direct ADHD may request verification of legal authority before granting access to a child’s records or portal account.

Children are not permitted to independently register for or manage accounts without parental or guardian involvement. Thriving Direct ADHD does not knowingly collect information from minors without appropriate legal consent. If it is discovered that a child has provided information without guardian approval, the clinic will take steps to delete or restrict access to such information in accordance with legal requirements.

By agreeing to these Terms and Conditions, you acknowledge the safeguards in place to protect children’s privacy and affirm your role in ensuring responsible use of our services on behalf of minors.

Thriving Direct ADHD delivers many of its services through telehealth platforms to ensure patients across Canada can access timely and convenient care. Because telehealth involves the electronic transmission of personal health information, additional safeguards are in place to protect your privacy and confidentiality. By using our telehealth services, you acknowledge and consent to these protections and responsibilities.

All telehealth sessions are conducted using secure, encrypted video conferencing tools that comply with Canadian healthcare privacy standards. Thriving Direct ADHD prohibits the unauthorized recording, copying, or distribution of telehealth sessions by either patients or clinicians. Patients are prohibited from capturing screenshots, audio, or video of clinical interactions unless prior written consent has been provided by the clinic.

You are responsible for ensuring that your environment is private during telehealth sessions. This includes using a secure internet connection, selecting a quiet location, and preventing unauthorized individuals from overhearing or observing the consultation. Thriving Direct ADHD cannot be liable for privacy breaches caused by a patient’s failure to maintain confidentiality in their physical environment.

Despite these safeguards, you acknowledge that no online communication system is entirely risk free. By participating in telehealth, you accept the minimal risks of technical failures, interruptions, or breaches beyond the reasonable control of Thriving Direct ADHD. Our commitment is to minimize these risks through appropriate security measures and professional conduct, ensuring that your privacy remains central to the delivery of virtual ADHD care.

By using the services of Thriving Direct ADHD, including the website, patient portal, and telehealth platform, you consent to the use of electronic communications for the exchange of information. These communications may include secure portal messages, appointment confirmations, administrative updates, billing notices, and, where appropriate, clinical instructions from licensed professionals. Electronic communication allows for timely and efficient interaction, but it also carries inherent risks that you must understand and accept.

Thriving Direct ADHD takes steps to safeguard the confidentiality of electronic messages, including encryption and access controls where possible. However, no system connected to the internet can be guaranteed to be fully secure. Messages transmitted outside the patient portal, such as standard email or text reminders, may not be encrypted and could be accessed by unauthorized parties. By accepting these Terms and Conditions, you acknowledge these limitations and agree that Thriving Direct ADHD is not liable for unauthorized disclosure beyond its reasonable control.

Patients are expected to use electronic communications responsibly and only for matters related to their care. You should not rely on email or other non secure methods to communicate urgent health concerns, emergencies, or sensitive personal information. In such cases, you must contact emergency services or use secure communication tools provided through the patient portal.

By continuing to use our services, you confirm that you understand the risks and benefits of electronic communications and consent to their use for legitimate clinical and administrative purposes.

Thriving Direct ADHD takes the security of personal health information seriously and implements safeguards to minimize the risk of unauthorized access, disclosure, or misuse. Despite these precautions, no system is entirely immune to data breaches. By using our services, you acknowledge that while measures are in place to protect your information, there remains a small risk of incidents beyond our reasonable control.

In the event of a suspected or confirmed breach of personal health information, Thriving Direct ADHD will act promptly to investigate the incident, contain potential risks, and mitigate any harm. If it is determined that your information has been compromised in a manner that creates a real risk of significant harm, you will be notified in accordance with applicable Canadian privacy laws. This notification will include details about the nature of the breach, the type of information involved, potential consequences, and steps taken by the clinic to address the issue.

Where legally required, Thriving Direct ADHD will also notify the appropriate privacy commissioners or regulatory authorities. Patients may be provided with recommendations on steps they can take to protect themselves, such as monitoring accounts, updating passwords, or seeking further guidance.

By agreeing to these Terms and Conditions, you acknowledge that timely communication is central to our breach notification process and that Thriving Direct ADHD will make every reasonable effort to ensure you are informed, supported, and protected in the event of such an incident.

Thriving Direct ADHD may rely on third party service providers to support the delivery of its telehealth platform, patient portal, communication tools, data storage systems, and payment processing functions. These providers are selected to ensure that they meet appropriate standards of security,confidentiality, and reliability.

By using our services, you acknowledge that certain functions may be carried out by these third parties and consent to their limited access to your information for the purpose of providing contracted services.

All third party service providers engaged by Thriving Direct ADHD are bound by contractual agreements requiring compliance with Canadian privacy laws and industry standards. They are permitted to use your personal health information only as necessary to perform their designated functions and are prohibited from using or disclosing the information for unrelated purposes. Examples of such services may include encrypted cloud storage, secure video conferencing tools, electronic prescription management, or analytics software.

While Thriving Direct ADHD takes steps to verify the compliance of its service providers, we cannot guarantee their absolute security measures. You acknowledge that information processed by third parties may be subject to risks inherent to electronic systems and, in some cases, to the laws of jurisdictions outside of Canada.

By accepting these Terms and Conditions, you agree to the responsible involvement of third party providers as necessary for the operation of services, while understanding that Thriving Direct ADHD remains committed to safeguarding your information through oversight and contractual protections.

Thriving Direct ADHD recognizes the importance of protecting your privacy and ensuring that you have avenues to raise concerns if you believe your rights have been violated. As a patient, you have the right to file a complaint regarding the collection, use, storage, or disclosure of your personal health information, or about any perceived non compliance with these Terms and Conditions. Thriving Direct ADHD is committed to handling all complaints promptly, fairly, and transparently.

To submit a complaint, you should contact the clinic in writing through the designated channels provided in these Terms and Conditions. Your complaint should include details of the issue, the relevant dates, and any supporting information. Once received, the clinic will acknowledge your complaint and begin an internal review. Every effort will be made to resolve the matter within the timelines required by Canadian privacy laws and professional regulations.

If the complaint cannot be resolved internally to your satisfaction, you have the right to escalate the matter to the appropriate provincial privacy commissioner or regulatory body. Thriving Direct ADHD will cooperate fully with external investigations and comply with all legal obligations resulting from such reviews.

By agreeing to these Terms and Conditions, you accept that disputes will first be addressed through internal resolution processes before seeking external remedies. This approach ensures fairness, accountability, and respect for patient rights while maintaining compliance with applicable laws.

Thriving Direct ADHD reserves the right to update, modify, or amend its Privacy Policy and these Terms and Conditions at any time to remain compliant with evolving legal requirements, regulatory standards, or operational needs. By continuing to use our website, patient portal, or telehealth services after such updates are published, you acknowledge and accept the revised terms as binding. It is your responsibility to review these policies periodically to remain informed of any changes that may affect your rights or obligations.

When significant updates are made, Thriving Direct ADHD will make reasonable efforts to notify patients through email, secure portal messages, or announcements on the website. Examples of updates may include changes to how personal health information is collected, clarification of patient rights, or adjustments to procedures related to data storage and security. Minor changes that do not materially affect your rights may be implemented without prior notice but will be reflected in the most recent version of the Privacy Policy.

If you disagree with any amendment, you must discontinue your use of Thriving Direct ADHD services. Continued access to our services constitutes acceptance of the updated terms. Thriving Direct ADHD is not responsible for any damages or misunderstandings arising from a failure to review updated policies.

By agreeing to these Terms and Conditions, you consent to this process of ongoing amendment, which ensures our policies remain accurate, transparent, and aligned with legal and professional standards.

By using the services of Thriving Direct ADHD, you acknowledge and agree that the clinic may assign or transfer its rights and obligations under these Terms and Conditions, in whole or in part, to another entity or successor organization. Such an assignment may occur in the event of a merger, acquisition, restructuring, or transfer of business operations. In these circumstances, the successor organization will assume the responsibilities outlined in these Terms and Conditions, and your continued use of services will indicate acceptance of that transfer.

You may not assign, transfer, or delegate your rights or obligations under these Terms and Conditions without the prior written consent of Thriving Direct ADHD. Any attempt by you to assign or transfer your obligations without approval will be invalid and may result in termination of your access to services. This ensures that patient responsibilities, confidentiality, and agreements remain secure and consistently applied.

Thriving Direct ADHD is committed to ensuring that any assignment of rights or obligations is carried out in compliance with Canadian privacy laws and professional regulations. If such a transfer occurs, patients will be notified through appropriate communication channels, such as email, portal announcements, or website updates.

By accepting these Terms and Conditions, you agree that your continued access to services after an assignment is announced constitutes acknowledgment and acceptance of the new entity’s role in providing services under these terms. This provision ensures continuity of care while maintaining legal clarity and accountability.

Thriving Direct ADHD shall not be liable or responsible for any failure or delay in performing its obligations under these Terms and Conditions if such failure or delay is caused by events beyond its reasonable control. These events, commonly referred to as force majeure, may include but are not limited to natural disasters, acts of God, fire, flood, earthquake, severe weather, epidemics, pandemics, war, terrorism, civil unrest, labor disputes, power outages, internet or telecommunications failures, governmental actions, or other circumstances that make it impractical or impossible to deliver services as intended.

In the event of a force majeure occurrence, Thriving Direct ADHD will make reasonable efforts to minimize disruptions, notify patients of the situation, and restore services as soon as circumstances allow. However, during such periods, patients may experience delays in accessing appointments, communications, or online resources. You acknowledge and agree that Thriving Direct ADHD will not be liable for any damages, losses, or inconvenience resulting from such disruptions.

If a force majeure event continues for an extended period, Thriving Direct ADHD reserves the right to suspend or permanently discontinue affected services without liability, provided reasonable notice is given when possible. By accepting these Terms and Conditions, you agree that the clinic obligations are subject to such limitations and that temporary or permanent interruptions under force majeure conditions do not constitute a breach of contract.

These Terms and Conditions for Thriving Direct ADHD shall be interpreted and enforced in accordance with applicable Canadian laws and regulations. The headings used throughout this document are provided for convenience only and shall not affect the meaning, construction, or legal interpretation of any provision. If there is any ambiguity or uncertainty in wording, the terms will be interpreted in a manner consistent with the overall purpose of safeguarding patient rights, ensuring professional accountability, and maintaining compliance with healthcare standards.

The original version of these Terms and Conditions is drafted in English. While Thriving Direct ADHD may, at its discretion, provide translations into other languages for accessibility, the English version shall govern in the event of any inconsistencies or disputes regarding interpretation. Patients relying on translated versions are encouraged to seek clarification from the clinic if wording appears unclear or contradictory.

In interpreting these Terms and Conditions, singular words include the plural where appropriate, and references to one gender are deemed to include all genders. The words including or such as are illustrative and not limiting.

By agreeing to these Terms and Conditions, you acknowledge that interpretation will be guided by principles of fairness, transparency, and consistency. Should any disagreement arise, both patients and Thriving Direct ADHD commit to resolving matters in a way that reflects the intent and spirit of these provisions.

Thriving Direct ADHD is committed to maintaining open and transparent communication with patients, caregivers, and visitors. If you have questions, concerns, or requests regarding these Terms and Conditions, your privacy rights, or the services provided, you may contact the clinic using the official communication channels outlined on our website. Clear communication ensures that your inquiries are addressed promptly and that your rights are respected in accordance with Canadian healthcare and privacy standards.

Patients may submit requests or questions through the secure patient portal, which is the preferred method for addressing matters related to clinical services and personal health information. For administrative inquiries, appointment assistance, or general questions, you may also contact Thriving Direct ADHD via email, telephone, or postal mail at the contact details provided on the official website. To protect confidentiality, please avoid including sensitive personal health information in standard email messages unless specifically requested through secure methods.

Thriving Direct ADHD will make reasonable efforts to respond to inquiries in a timely manner, typically within the timeframes required by law or professional guidelines. If your concern involves urgent clinical needs, you must contact emergency services rather than relying on these channels.

By accepting these Terms and Conditions, you acknowledge that it is your responsibility to use the correct communication pathways to ensure that your concerns are addressed efficiently and securely. Maintaining accurate contact details with the clinic further ensures that you receive important updates and notices without delay.

Certain provisions of these Terms and Conditions will remain in full force and effect even after you stop using the services of Thriving Direct ADHD. This includes obligations relating to privacy, confidentiality, data protection, intellectual property, indemnity, and limitation of liability. These continuing obligations are necessary to ensure that patient rights and clinic responsibilities are preserved, even after the termination or conclusion of the service relationship.

Your right to privacy and the protections governing your personal health information do not expire when you discontinue services. Thriving Direct ADHD will continue to safeguard your records in compliance with Canadian privacy laws and professional standards for the legally mandated retention period. Similarly, obligations such as your responsibility not to misuse information, not to disclose confidential materials, and to respect the intellectual property of the clinic remain binding beyond your active participation.

By accepting these Terms and Conditions, you acknowledge that discontinuation of services does not release you or Thriving Direct ADHD from obligations that, by their nature, are intended to survive. This ensures continuity of protection, accountability, and fairness between both parties.

The survival of these provisions is designed to safeguard trust, protect sensitive data, and uphold professional standards long after individual service use ends, ensuring that both patients and the clinic remain aligned with their respective legal and ethical responsibilities.

The failure of Thriving Direct ADHD to enforce any provision of these Terms and Conditions at any given time shall not be interpreted as a waiver of that provision or of the right to enforce it in the future. Similarly, a delay or omission in exercising any right or remedy shall not impair that right or remedy, nor shall it be considered a permanent relinquishment of such rights. Each provision of these Terms and Conditions remains independently enforceable regardless of whether enforcement occurs immediately or at a later date.

Any waiver granted by Thriving Direct ADHD must be provided in writing and signed by an authorized representative of the clinic. Verbal statements, informal agreements, or assumed permissions do not constitute a valid waiver of any rights or obligations. Patients are responsible for ensuring that any waiver they rely upon is formally documented and communicated in accordance with this requirement.

By accepting these Terms and Conditions, you acknowledge that your responsibilities, including compliance with privacy obligations, respectful conduct, and lawful use of services, remain binding unless explicitly waived in writing by Thriving Direct ADHD. No failure on the part of the clinic to act against a violation will be considered a precedent for future situations.

This waiver provision ensures that both patients and the clinic maintain accountability, clarity, and consistency in their relationship, while protecting the integrity of these Terms and Conditions.

If any provision of these Terms and Conditions is found by a court of competent jurisdiction or regulatory authority to be invalid, unlawful, or unenforceable, that specific provision shall be deemed severed from the agreement. The remaining provisions shall continue in full force and effect without being affected or invalidated. This ensures that the overall integrity and enforceability of the Terms and Conditions remain intact, even if a single clause is deemed unenforceable.

The invalidity or unenforceability of a particular provision will not affect the application of that provision to other persons or circumstances where it may still be valid. Whenever possible, the unenforceable provision will be modified or interpreted in a way that reflects the original intent of the parties while maintaining compliance with applicable laws and regulations.

By accepting these Terms and Conditions, you acknowledge that no single provision is essential to the overall agreement unless explicitly stated. Each clause is intended to operate independently, and the removal or modification of one does not negate the enforceability of others.
This severability provision provides legal certainty and reinforces that Thriving Direct ADHD and its patients remain bound by all remaining rights and obligations, ensuring fairness, accountability, and continuity in the event of any legal challenge to specific clauses.

These Terms and Conditions constitute the entire agreement between you and Thriving Direct ADHD with respect to your access to and use of the website, telehealth platform, patient portal, and related services. They supersede any prior or contemporaneous communications, understandings, proposals, or agreements, whether written or oral, concerning the subject matter covered herein. By accepting these Terms and Conditions, you agree that no other promises, representations, or commitments shall bind either party unless expressly stated in writing and authorized by Thriving Direct ADHD.

The entire agreement ensures clarity and consistency in the relationship between the clinic and its patients. It prevents reliance on informal statements, marketing materials, or discussions that may conflict with the official terms provided here. Patients are encouraged to review these Terms and Conditions carefully and to seek clarification from Thriving Direct ADHD if any provision is unclear.

Modifications to this agreement may occur from time to time, as outlined in the section on Privacy Policy Updates and Amendments. Any such changes become part of the entire agreement once published, and continued use of services constitutes acceptance of those updates.

By acknowledging this provision, you confirm that your relationship with Thriving Direct ADHD is governed solely by the terms contained in this document, along with applicable laws and regulations. This reinforces accountability, transparency, and mutual understanding between the clinic and the individuals it serves.

These Closing Provisions summarize the intent, scope, and binding nature of the Terms and Conditions established by Thriving Direct ADHD. By using our website, patient portal, or telehealth services, you confirm that you have read, understood, and agreed to all provisions contained in this agreement. These Terms and Conditions create a framework designed to protect your rights as a patient, outline your responsibilities, and ensure that Thriving Direct ADHD can deliver safe, effective, and compliant care across its platforms.

If any part of these Terms and Conditions conflicts with applicable Canadian laws or regulations, those laws will prevail, and the remaining provisions will continue to apply. The failure of Thriving Direct ADHD to exercise or enforce any right under these Terms and Conditions does not constitute a waiver of that right. Each section has been written with the intent of supporting transparency, accountability, and professional integrity in every interaction between the clinic and its patients.

You are encouraged to review these Terms and Conditions regularly, as continued use of services constitutes ongoing acceptance of all provisions, including any updates or amendments. If you do not agree with any section of these Terms, your sole remedy is to discontinue the use of Thriving Direct ADHD services.

These provisions affirm that your relationship with Thriving Direct ADHD is guided by respect, compliance, and shared responsibility, ensuring that both parties are aligned in their obligations and expectations.