These Terms of Use govern your access to and use of the Thriving Direct ADHD website, patient portal, virtual care services, assessments, follow-up services, educational materials, communications, and other services we make available (collectively, the “Services”). Please read these Terms carefully.
Thriving Direct ADHD is a Canadian virtual healthcare clinic. Clinical services are provided by regulated healthcare professionals who practise within the scope of their professional licences and the laws and standards that apply in the province or territory where care is provided.
These Terms are intended to explain how our Services work and the responsibilities of both the clinic and users. Nothing in these Terms is intended to exclude, restrict, or waive any right or remedy that cannot legally be excluded, restricted, or waived under applicable Canadian law.

By accessing or using our website or Services, you agree to these Terms of Use and to our Privacy Policy where applicable. If you do not agree with these Terms, please do not use the Services.
Certain healthcare services may require additional informed consent, intake forms, treatment agreements, medication agreements, or other clinical documents. Those documents form part of the conditions applicable to the particular service. If there is a conflict between these Terms and a mandatory legal or professional requirement, the legal or professional requirement will prevail.

By accessing or using our website or Services, you agree to these Terms of Use and to our Privacy Policy where applicable. If you do not agree with these Terms, please do not use the Services.
Certain healthcare services may require additional informed consent, intake forms, treatment agreements, medication agreements, or other clinical documents. Those documents form part of the conditions applicable to the particular service. If there is a conflict between these Terms and a mandatory legal or professional requirement, the legal or professional requirement will prevail.

Virtual care may include video appointments, telephone appointments, secure messaging, electronic forms, and other approved digital communication. Virtual care is healthcare delivered at a distance and is subject to the same core professional responsibilities that apply to healthcare delivered in person.
Virtual care is not appropriate for every person or every health concern. A clinician may determine that a virtual assessment cannot safely or adequately address your needs. In that situation, you may be advised to obtain an in-person assessment, laboratory testing, emergency care, specialist care, or another service before treatment can proceed.
Before or during virtual care, we may verify your identity, location, contact information, and other information reasonably necessary to provide safe care. You should participate from a reasonably private location and use a secure device and internet connection whenever possible.

Thriving Direct ADHD does not provide emergency medical services or continuous crisis monitoring. The website, email, patient portal, and routine clinic communication channels must not be used for emergencies.
If you believe you are experiencing a medical emergency, severe or rapidly worsening symptoms, or an immediate risk to your safety or another person’s safety, seek emergency assistance immediately through 911 or the appropriate emergency service where you are located. Do not wait for a reply from Thriving Direct ADHD.

Viewing our website, reading educational content, completing a general self-assessment, joining a mailing list, or sending an administrative inquiry does not by itself create a clinician-patient relationship.
A clinical relationship is established only when a regulated healthcare professional accepts responsibility for providing a clinical service to you in accordance with applicable law and professional standards. Booking or paying for an appointment does not guarantee a particular diagnosis, prescription, treatment, or clinical outcome.

ADHD assessment is individualized. A clinician may review your symptoms, developmental and medical history, medications, mental health history, questionnaires, available records, collateral information, and other information considered clinically relevant.
An assessment does not guarantee an ADHD diagnosis. Symptoms that resemble ADHD can occur with other medical, psychiatric, developmental, sleep-related, or situational conditions. A clinician may recommend further assessment, records, laboratory testing, collateral information, specialist consultation, or in-person evaluation before reaching a diagnosis or treatment decision.
Clinical decisions are made independently by the treating clinician based on professional judgment, the information available, applicable standards, and the circumstances of the individual patient.

No medication or particular treatment is guaranteed. Prescribing decisions are made by the treating clinician after assessing whether a medication or treatment is clinically appropriate, safe, legally permitted, and within the clinician’s scope of practice.
A clinician may decline to prescribe, renew, continue, increase, or replace a medication when it is not clinically appropriate or when required information, monitoring, follow-up, identification, records, or investigations are unavailable.
Some medications require additional monitoring, follow-up, pharmacy coordination, or compliance with federal and provincial requirements. Patients must not alter prescribed doses or share, sell, transfer, or misuse prescribed medication.

Virtual care may sometimes need to be supplemented by in-person care. You agree to seek recommended in-person assessment, laboratory testing, diagnostic testing, emergency care, or specialist consultation when a clinician advises that it is necessary for safe care.
Thriving Direct ADHD cannot guarantee the availability, timing, cost, or acceptance of services provided by independent laboratories, pharmacies, specialists, hospitals, or other third parties.

To support safe and effective care, you agree to provide information that is accurate, complete, and current to the best of your knowledge. This includes relevant medical history, medications, allergies, substance use, previous diagnoses and treatment, and other information requested for your care.
You are responsible for attending appointments on time, completing requested forms or monitoring, following reasonable safety instructions, keeping your contact information current, and informing the clinic about material changes in your health or medication.
Patients and clinic personnel must communicate respectfully. Threats, harassment, discriminatory abuse, impersonation, fraud, deliberate misuse of the platform, or conduct that creates a safety or security risk may result in restrictions on non-emergency services or termination of the clinical relationship, subject to applicable professional obligations regarding continuity of care.

Fees, cancellation rules, rescheduling rules, and refund terms applicable to a service will be disclosed through our website, booking process, or other clinic communication. You are responsible for reviewing the applicable fee information before purchasing or booking a service.
Payment for an assessment or appointment is payment for the professional service provided. It is not payment for a diagnosis, prescription, medical document, accommodation, or particular treatment outcome.
Where a service is not publicly insured, you are responsible for the applicable fee. Coverage or reimbursement by a private insurer, employer, benefit plan, or other payer is not guaranteed by Thriving Direct ADHD.

If you receive access to a patient portal or account, you are responsible for protecting your username, password, verification codes, and devices. Do not share account credentials except where an authorized representative is permitted to act on your behalf.
Notify us promptly if you believe your account has been accessed without authorization. We may temporarily restrict access when reasonably necessary to investigate suspected misuse, fraud, or security concerns.

We may communicate with you through secure portal messages, email, telephone, text message, or other methods for appointment reminders, administrative matters, clinical follow-up, or other purposes permitted by law and your communication preferences.
Standard email and text messaging may carry privacy risks. Sensitive clinical information should be communicated through the secure channel identified by the clinic whenever reasonably available. Electronic communications are not continuously monitored and must not be used for emergencies.
You are responsible for keeping your email address and telephone number current and for informing us if a communication method is no longer private or appropriate for you.

Thriving Direct ADHD handles personal information and personal health information in accordance with its Privacy Policy and applicable Canadian privacy and health information laws. Depending on the circumstances and jurisdiction, different federal or provincial privacy requirements may apply.
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No electronic system can be guaranteed to be completely secure, but we take reasonable steps required by law and professional standards to protect information against unauthorized access, use, disclosure, loss, copying, modification, or disposal.
For more detailed information about collection, use, disclosure, access, correction, retention, service providers, privacy incidents, and privacy complaints, please review the Thriving Direct ADHD Privacy Policy.

Clinical records are created and maintained as required by applicable law and professional standards. Records are retained for the period required in the relevant jurisdiction and are securely disposed of when lawful and appropriate.
You may request access to or correction of your personal health information, subject to applicable legal exceptions. Reasonable identity verification and permitted administrative fees may apply. A request to correct a record does not require a clinician to change a professional opinion or observation that was made in good faith where the law permits the original entry to remain.

We may use third-party providers for functions such as electronic medical records, appointment scheduling, secure communications, video conferencing, payment processing, electronic prescribing, hosting, analytics, or technical support.
Third-party providers receive access only as necessary for authorized purposes and are subject to applicable contractual, privacy, confidentiality, and security requirements. Some providers may process information outside your province or outside Canada. Where this occurs, information may also be subject to the laws of the jurisdiction where it is processed. Our Privacy Policy provides additional information about these practices.

Website articles, questionnaires, screening tools, FAQs, videos, and other educational materials are provided for general information. They are not a diagnosis and are not a substitute for an individualized assessment by a qualified healthcare professional.
A screening or self-assessment result may suggest that further evaluation could be useful, but it cannot confirm or exclude ADHD or another condition. Do not start, stop, or change medication or other treatment solely because of website content or a self-assessment result.

Our website may refer or link to independent organizations, pharmacies, laboratories, professional resources, or other websites. Unless expressly stated otherwise, a reference or link does not mean that Thriving Direct ADHD owns, controls, endorses, or guarantees the third party or its content.
Third-party services have their own terms, privacy practices, availability, and fees. Your use of those services is governed by the third party’s applicable terms.

Unless otherwise indicated, the website design, clinic branding, original written content, graphics, forms, and other materials created by or for Thriving Direct ADHD are protected by applicable intellectual property laws.
You may view or print reasonable portions of publicly available materials for your own personal, non-commercial use. You may not reproduce, sell, republish, modify, scrape, distribute, or commercially exploit our protected content without permission, except where permitted by law.

You must not use our website, portal, or digital systems to gain unauthorized access to accounts or records, introduce malicious software, interfere with system operation, impersonate another person, submit fraudulent information, violate another person’s privacy, or engage in unlawful activity.
We may take reasonable steps to protect patients, personnel, systems, and records, including restricting or suspending digital access when misuse or a security threat is reasonably suspected. Any effect on an established clinical relationship will be managed in accordance with applicable professional obligations.

We work to keep our digital services reasonably available, but technology can fail. Internet outages, software maintenance, third-party interruptions, cybersecurity events, or other circumstances may temporarily affect access.
If technology prevents a safe or adequate clinical encounter, the appointment may need to be continued by another appropriate method, rescheduled, or redirected to in-person care. We will take reasonable steps appropriate to the circumstances, but uninterrupted access to every digital feature cannot be guaranteed.

Healthcare outcomes vary from person to person. Thriving Direct ADHD does not guarantee that an assessment will result in a diagnosis, that treatment will be prescribed, that a particular medication will be effective, that symptoms will improve within a particular period, or that a third party will accept a clinical report or recommendation.
Nothing in these Terms limits the professional duty of a regulated healthcare professional to provide care in accordance with applicable law and professional standards.

To the extent permitted by applicable law, Thriving Direct ADHD is not responsible for losses caused solely by circumstances outside its reasonable control, including failures of a patient’s own equipment or internet service, unauthorized use resulting from a patient’s failure to protect account credentials, or independent third-party services that are not under the clinic’s control.
Nothing in these Terms excludes or limits liability where doing so is prohibited by law, nor does it limit any professional duty or standard of care that applies to a regulated healthcare professional. Any limitation in these Terms must be interpreted subject to applicable consumer protection, privacy, healthcare, and other mandatory laws.

You may stop using our website or request to discontinue clinic services at any time, subject to outstanding obligations and applicable record-retention requirements.
Thriving Direct ADHD may decline, suspend, or end non-emergency services for legitimate reasons such as loss of eligibility, non-payment, abusive conduct, fraud, unsafe prescribing circumstances, repeated failure to meet necessary clinical requirements, or circumstances in which the clinic can no longer provide appropriate care. Where an established clinician-patient relationship exists, discontinuation will be handled in accordance with applicable professional and legal obligations, including continuity-of-care requirements where applicable.

We may update these Terms to reflect changes in law, professional requirements, technology, clinic operations, or Services. The current version will be made available through our website or other appropriate channel.
Where a change materially affects your rights or the handling of an ongoing service, we will take reasonable steps to provide notice when required. Changes do not override rights or obligations that cannot lawfully be changed without additional consent.

These Terms are governed by the laws applicable to Thriving Direct ADHD and to the particular healthcare service provided, including the laws of the province or territory relevant to the patient, clinician, and service. Privacy, professional regulation, prescribing, consumer protection, and healthcare requirements may differ between jurisdictions.
Nothing in these Terms prevents a patient from making a complaint to an applicable privacy commissioner, professional regulatory college, consumer authority, or other body where the patient has a legal right to do so.

If a provision of these Terms is found to be invalid or unenforceable, it will be interpreted or limited to the extent necessary to comply with applicable law. The remaining provisions will continue to apply to the extent legally permitted.

If Thriving Direct ADHD does not immediately enforce a provision of these Terms, that does not automatically waive the right to enforce it later. Any waiver is subject to applicable law and does not waive mandatory patient rights or professional obligations.

These Terms, together with the Privacy Policy and any service-specific consent, intake, payment, or treatment terms presented to you, constitute the applicable agreement concerning your use of the Services. Mandatory legal and professional requirements continue to apply regardless of whether they are expressly repeated in these documents.

Questions about these Terms, clinic services, or privacy practices may be directed to Thriving Direct ADHD through the clinic’s official contact channels or secure patient portal.
For privacy-related matters, patients may ask to contact the clinic’s designated privacy contact or Privacy Officer. Sensitive personal health information should not be included in ordinary email unless the clinic has advised that the method is appropriate for the information being sent.

By using Thriving Direct ADHD’s Services, you acknowledge that you have had an opportunity to review these Terms. Your use of the Services remains subject to applicable Canadian law, the standards of the treating clinician’s regulatory college, and any additional informed consent required for the healthcare service being provided.

Before publication, Thriving Direct ADHD should insert the effective date, confirm the clinic’s legal operating name, identify the designated privacy contact, and ensure that the Terms match the clinic’s actual provinces of service, booking and refund rules, technology providers, prescribing policies, and Privacy Policy.

This revised document is designed as a clear Canadian healthcare Terms of Use draft and removes several duplicated or overly broad provisions from the previous version. It is not a substitute for legal advice. Because Thriving Direct ADHD provides regulated healthcare across provincial boundaries, the final version should be reviewed by Canadian healthcare and privacy counsel before publication.