FAQ
Have Questions About Our Services?
You are not alone. Many people have questions about symptoms, diagnosis, treatment options, and how our services can support daily life. To help guide you, we have provided clear answers to the most common questions Canadians ask.
Frequently Asked Questions
What is an ADHD assessment at Thriving Direct ADHD?
Our ADHD assessment is a comprehensive virtual evaluation for adults aged 18 and older who may be experiencing symptoms of ADHD.
A licensed healthcare professional will review your symptoms, health history, current concerns, and how these challenges affect your everyday life. ADHD assessment tools may also be used as part of the evaluation.
The purpose of the assessment is to better understand your symptoms and determine whether they are consistent with ADHD.
How much does the ADHD assessment cost?
The initial ADHD assessment is $249.
The fee includes your clinical assessment and the review needed to determine appropriate next steps in your care.
What if I have already had an ADHD assessment somewhere else?
If you have previously been assessed or diagnosed with ADHD by another healthcare provider, please let us know and provide any available records.
A Thriving Direct ADHD assessment is still required before beginning treatment with our clinic so that your clinician has the information needed to provide safe and appropriate care.
Eligible patients with a previous documented ADHD assessment may receive a $100 reduction from our standard assessment fee.
How soon can I book an ADHD assessment?
Appointment availability varies. You can view available appointments online and choose a time that works for you.
What should I prepare before my ADHD assessment?
Before your appointment, you will be asked to complete information about your symptoms, health history, medications, and other relevant information.
If you have previous ADHD assessments, reports, medication records, school records, or other relevant documents, please have them available.
Is the ADHD assessment done fully online?
Yes. All ADHD assessments are completed virtually through a secure online appointment.
Do you accept insurance?
Thriving Direct ADHD does not currently offer direct billing to insurance companies.
After you pay for your appointment, we will provide you with a detailed receipt that you can submit to your insurance provider for possible reimbursement.
Insurance coverage varies by plan. Before booking, we recommend contacting your insurance provider to ask whether services provided by a Nurse Practitioner are covered under your plan or Health Spending Account.
We cannot guarantee that your insurance provider will reimburse the cost of your appointment.
What should I ask my insurance company?
You can ask: “Does my plan cover services provided by a Nurse Practitioner, and can I submit the receipt for reimbursement?”
If you have a Health Spending Account, you may also want to ask whether you can use it toward your appointment.
What treatment options are available after my ADHD assessment?
Treatment depends on your assessment results, health history, symptoms, individual needs, and clinical circumstances.
Your clinician will discuss appropriate treatment options with you. These may include medication when clinically appropriate, practical strategies, lifestyle changes, education, and other forms of ADHD support.
Do you prescribe ADHD medications?
Medication may be considered when clinically appropriate following an assessment by a licensed healthcare professional.
A prescription is never guaranteed. Your clinician will consider your health history, current medications, potential risks and benefits, and applicable prescribing requirements before deciding whether medication is appropriate.
What if I prefer treatment without medication?
Medication is not the only approach to managing ADHD.
Your clinician can discuss practical strategies, lifestyle changes, education, and other supports based on your individual needs and preferences.
Are treatment plans the same for everyone?
No. ADHD affects people differently.
Your treatment plan will be based on your symptoms, health history, goals, preferences, response to treatment, and your clinician's professional judgment.
Do you follow Canadian ADHD guidelines?
Our clinical approach is informed by current evidence and recognized Canadian standards for ADHD care, including guidance from the Canadian ADHD Resource Alliance where applicable.
Do you provide care for children or teenagers?
No. Thriving Direct ADHD currently provides assessment and treatment services for adults aged 18 and older.
How much does ongoing care cost?
Ongoing ADHD care is $27.99 per month.
How often will I need follow up appointments?
The frequency of follow up appointments depends on your treatment plan and individual clinical needs.
Your clinician will discuss the appropriate follow up schedule with you.
What happens during a follow up appointment?
Your clinician can review your progress, symptoms, response to treatment, possible medication side effects when applicable, and whether any changes to your care should be considered.
Can my treatment plan change over time?
Yes. Your care may change depending on your symptoms, circumstances, goals, and response to treatment.
How secure is the online platform?
We take your privacy and confidentiality seriously.
Thriving Direct ADHD uses secure technology and administrative practices designed to protect personal health information in accordance with applicable Canadian privacy requirements.
Do I get access to a patient portal?
Where available, you can use our secure patient portal to complete forms, receive information, manage appointments, and communicate about your care.
Will my information be shared with anyone?
Your personal health information is kept confidential and handled according to applicable privacy laws and professional requirements.
Please review our Privacy Policy for more information.
Can I contact my clinician outside appointments?
Communication may be available through approved clinic communication methods.
If your concern requires an assessment, medication change, or detailed clinical advice, you may be asked to book an appointment.
Thriving Direct ADHD is not an emergency service. If you require urgent or emergency medical attention, please contact the appropriate emergency healthcare service in your area.
Who can use Thriving Direct ADHD?
Our virtual ADHD services are available to adults aged 18 and older who are located in a province where one of our clinicians is authorized to provide care.
In which provinces are services available?
Services are available to eligible adults in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, and Saskatchewan, subject to clinician availability and provincial licensing.
Do I need a referral from my family doctor?
A physician referral is generally not required to request an ADHD assessment.
Can I use Thriving Direct ADHD if I do not have a family doctor?
Yes. Not having a family doctor does not automatically prevent you from requesting an ADHD assessment.
Do I need to be in Canada during my appointment?
You must be physically located in a province where your treating clinician is authorized to provide healthcare at the time of your appointment.
Is an ADHD diagnosis guaranteed?
No. Completing an assessment does not guarantee an ADHD diagnosis.
Your clinician will review your individual situation, discuss the findings with you, and explain the appropriate next steps.
Does completing an assessment guarantee ADHD medication?
No. An assessment or ADHD diagnosis does not automatically result in a prescription.
Medication decisions are made by your treating healthcare professional based on your individual circumstances and whether medication is clinically appropriate.

Still have questions?
If you can’t find the information you need, our dedicated team is ready to provide clear guidance and support.